Want to return a product? No worries, customer can return the ordered product within 7 days from the date of delivery, by going into MYACCOUNTS and click in RETURNS. We shall arrange the pick of the product(s) within 2-4 working days. ₹10 will be charged as return processing charges per item. The return processing charges will be deducted from issuing gift voucher.
In Case of Return
We will refund the value of your returned item(s) in the form of GIFT VOUCHER which can be used for further purchases at iconicindia.com only. The GIFT VOUCHER will be issued within 7 working days from the date of return pick-up, shipping charges if paid by the customer will not be refunded.
Self-Ship: If in certain circumstances, we’re unable to arrange pick up of your order from your location and customer returns the product on his/her own, in such cases, Rs.100 as cost of shipping to the Iconic wallet which can be used for further shopping at Iconicindia.com provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
Return guidelines:There are few things which you need to make sure before returning a product such as all items to be returned must be unused and in their original condition with all original tags and packaging intact, and should not be broken or tampered with.
Self-Ship:If in certain circumstances, we’re unable to arrange pick up of your order from your location and customer returns the product on his/her own, in such cases, Rs.100 as cost of shipping to the Iconic wallet which can be used for further shopping at Iconicindia.com provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
Further, it is made clear that the return of the product ordered by the customer shall be the discretion of the company/ seller and in case the product is found to be different than what was ordered then there shall be no return as well as refund. The seller shall take no responsibility of the product, and the return shall only be at the discretion of the company/ seller.
In case you had purchased an item, which had a free gift associated with it and you wish to return the item, please also return the free gift.
Due to the hygiene and other reasons, products like sleep wear, inner wear, Gift Vouchers, Gift Cards and cosmetics cannot be returnable and not exchangeable.
Exchange or replace items:
We currently do not have the facility to Exchange an item. You can place a return request & place new order. This is subject to returned product(s) meeting our return guidelines.
In Case of Manufacturing Defect :
A customer can claim replacement or refund(GIFT VOUCHER) in case of any manufacturing defect in the product within 30 days of delivery. This is subject to acceptance of manufacturing defect by our Quality team.