Collection: FAQ

Shipping/Order Tacking

There are no shipping charges applicable on any order value.

Please go to my orders under my account on, you will be able to track the status of your orders.

You will receive your order within 5-7 working days once your order is shipped from our side and the delivery time may exceed depending on your order location.

You can contact our customer care for re attempt for delivery.

No you cannot change shipping address once order it placed.

You can check this at product page on

Please contact our customer care for assistance within 48 hours from the delivery time.

Please contact our customer care to advise us about such exceptions, and we shall try our best to accommodate your instructions.

Return /Cancellation/Exchange Queries

We will refund the value of your returned item(s) within 7 working days from the date order has been received in our warehouse.

This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Iconic assumes no liability in this regard. For more details, please contact our customer care.

No, we do not provide cash refund.

We make two attempts to pick up the item, if the item is not picked up in the second attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period. For more details, please contact our customer care.

To can cancel the order visit

No, only size exchange is allowed.

Product Related Queries

All branded products usually have standard sizes, and we provide size information for many brands on our website.

You can search for the brand through the search box provided on every page. Alternatively, if you want to shop for a particular brand in a category, you can search under brand section.